sponsor-daddyA PERSON ON THE OTHER SIDE
Let’s sort it out.
For payments, campaigns, an ad you want to report, or account questions, open Support in your account. Your request and our reply stay together there.
Open support ↗Include the request ID.
For a payment or payout, include its request ID and what happened. Never send card numbers, bank details, passwords, or identity documents. Stripe collects payment and verification details directly.
My campaign payment is pending
Refresh Campaigns and open the original funding request. Stripe confirmation can arrive after you return. Reusing the same request protects against duplicate payments.
My payout is not ready
Check your available balance, the €10 minimum, your Stripe verification, and account review in Earnings. Pending earnings have a holding period. Bank processing starts after the payout is submitted.
I want to stop or get unused budget back
Pause or stop your campaign, then request an eligible unused-budget refund in Campaigns. Already delivered ads are not unused budget. You can track the refund request in your account.
I want my records or my account deleted
In Support, export your account records or request account closure. Closure stops new delivery and campaigns. We review outstanding balances and records that need to be retained before completing deletion.